At Rungta Tea Pvt. Ltd., we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our delivery timelines, charges, and procedures.

Domestic Shipping (Within India)

  • Free Shipping: We offer free shipping on all orders above Rs 399 within India.
  • Delivery Time: Orders are typically delivered within 15 days from the date of dispatch. However, delivery times may vary due to unforeseen circumstances.
  • Order Processing: Orders are processed and dispatched within 2-3 business days of placing the order, subject to stock availability.
  • Courier Partners: We work with leading logistics providers to ensure reliable and timely delivery.

International Shipping

  • Shipping Charges: International shipping is chargeable and varies based on the destination. The exact shipping charges will be calculated at checkout.
  • Delivery Time: International orders can take up to 30 days to be delivered, depending on the location and customs clearance.
  • Custom Duties & Taxes: Any custom duties, import taxes, or other charges imposed by the recipient's country are not included in the shipping charges. These fees must be paid directly by the customer to the courier company at the time of delivery.
  • Non-Delivery Assistance: If your order is not delivered within the estimated timeframe, please contact us at [email protected].

Order Tracking

  • Once your order is shipped, a tracking link will be shared via email/SMS so you can monitor the shipment's progress.
  • If you do not receive your tracking details within 3 days of placing the order, please contact our customer support.

Important Information

  • If your delivery status shows “Delivered” but you have not received the package, please inform us within 24 hours of the status update. After 48 hours, courier companies do not accept any Proof of Delivery (POD) disputes.
  • We are not responsible for delays caused due to natural calamities, strikes, lockdowns, or other unforeseen events.
  • If a shipment is returned due to an incorrect address, refusal, or multiple failed delivery attempts, the reshipping cost will be borne by the customer.

For any queries or concerns regarding shipping, feel free to contact us at [email protected].

We appreciate your trust in Rungta Tea Pvt. Ltd. and look forward to serving you!